Terms and conditions

Credit card payments in favor of Balestrand Adventure AS are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as BALEADVENTURE on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Payment

Your credit/debit card will be charged upon booking. Balestrand Adventures is not responsible for any additional charges incurred by the credit card's issuing bank.

Cancellation by guest

Cancellation received up to 14 days prior the planned trip will result in a 100% refund. Cancellation received less than 14 days prior the planned trip is not refundable. Contact Balestrand Adventure as soon as possible if you need to cancel or rebook.

Cancellation by Balestrand Adventure

If Balestrand Adventure needs to cancel due to weather conditions, the trip will be cancelled. It possible to rebook a cancelled tour, or get a refund. Refunds will be made through online payment gateway, and can take up to 2 weeks to process. Rain alone is not grounds for cancellation.

No show

No refund will be given to guests who do not show up to a booked trip at the meeting point. In case of delay, contact Balestrand Adventure and we will try to resolve the issue.

Policy and Law

Safety instructions will be given in English before each trip. Required equipment will be given at the meeting point. (life vest, suits, gloves, and goggles). You are welcome to bring your own camera, but Balestrand Adventure is not responsible for this or other items guests bring.

All the guides/drivers are certified according to Norwegian law of “passenger traffic of 12 or less passengers”. The boats we use are rigid inflatable boats (RIB).