Terms and conditions

Credit card payments in favor of Balestrand Fjord Adventures are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as BALESTRAND FJORD on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Payment

Your credit/debit card will be charged upon booking. Balestrand fjord adventures (BFA) are not responsible for any additional charges incurred by the credit cards issuing bank.

Cancellation by guest

Cancellation received up to 14 days prior the planned trip will result in 100% refund. Cancellation received less than 14 days prior the planned trip is not refundable. Contact BFA ( Balestrand Fjord Adventures) ASAP if you need to cancel or rebook.

Cancellation by BFA

If BFA need to cancel due to weather conditions (storm, thunder etc… not rain… the criteria is set by the captain of the day), the trip will be cancelled. It is however possible to rebook. Refund will be made through online payment gateway, can take up to 2 weeks to process.

No show

No refund will be given to guests who do not show up to booked trip at meeting point. In case of delay, contact BFA and we will try to resolve the issue.

Policy and Governing Law

Safety instructions will be given in English before each trip. Required equipment will be given at the meeting point. (life west, suits, gloves and goggles). You are welcome to bring your own camera, BFA is not responsible for this or other items costumers bring.

All the guides/drivers are certified due to Norwegian law of “passenger traffic of 12 or less passengers”. The boats we use are RIB-boats.